FREQUENTLY ASKED QUESTIONS
WHEN WILL I RECEIVE MY ORDER?
Our standard production turnaround time is 2-3 weeks; however, we are flexible and committed to accommodating specific deadlines to meet your needs. Please contact us if you have a specific in-hands date and we will do our best to accomodate.
What ways can I decorate my merchandise?
We offer a large variety of ways to decorate your merchandise! Explore our Decoration Processes page to learn more about all of your options.
Disclaimer: Not all garments are eligible for all kinds of printing due to fabric and printing limitations. Don't be afraid to ask us if you are ever unsure about your specific items.
Do I have to use the Online Designer to place an order?
No! If you'd rather leave the designing up to us we will be happy to place the logos where you want them free of charge. Please Request A Quote if you would like our assistance.
What is your sizing like?
Triumph Outfitters offers a wide variety of garments from multiple manufacturers, which means sizing is unique to each item. When you’re looking at an item, click Size Chart to see the breakdown. We provide both garment measurements and fit guide based on body measurements. Garment measurements start with “Garment”, whereas body measurements start with “Your”.
Learn more about how to properly use our online size guides here. If you'd like to order Sizers for your athletes to try pieces on in real life, learn more here.
While we try our best to accurately represent the colours of our products online, variables such as different computer monitors, lighting, digital photography and dye variations can cause differences between what you see online and what you receive in real life. Because of this, we advise our customers that our images serve as a guide and should not be regarded as an exact representation of the product.
What is the minimum order?
Just 12 pieces! (with some exceptions, check the description of the items that you want for an accurate minimum estimate)
Do I have to order 12 of each size?
Not at all! Customers can mix and match sizing to reach the 12 minimum, as long as the imprint size, location, and colours stay the same.
What payment methods can I use to pay for my order?
For online orders we accept Visa, Mastercard, and PayPal. E-transfer is accepted but must be pre-arranged with us before hand and sent to sales@triumphoutfitters.ca. We do not accept payment terms on any order.
What if I want to order in bulk? Do you have discounts for that?
We certainly do! We offer larger and larger bulk discounts when ordering 25, 50, 100, and 250+ pieces. Take a look at our Bulk Discounts page for more information.
Do you offer refunds or returns?
Because all our products are made-to-order and custom decorated, unfortunately once an order is made it cannot be re-used. Therefore we do not offer any refunds or returns on blank or decorated items. If there is an issue with the order you’ve received, please contact us within forty-eight hours of receiving your order.
What if the design I make with your Online Designer is not exactly right? Will you print as is?
Each order is checked by one of our representatives to ensure the highest print quality possible. If there is any issue with your design being low quality we will be in contact with you right away. If your design needs some tweaking, feel free to tell us in the comment box upon checkout.
I don't see exactly what I'm looking for on your website, can you get other products?
At Triumph Outfitters, our online catalog is just the beginning of what we offer for your sports team. While it showcases items we believe would be perfect for your needs, our capabilities extend far beyond what you see here.
As part of an extensive network of manufacturers and suppliers, we have the ability to source virtually any product you can imagine. If you have a specific vision in mind, we're here to make it a reality - learn more here.
Can I order your items blank, without decoration?
Yes, most of our products can be purchased blank, with the exception of American Apparel brand products and promotional products like water bottles and phone accessories. Just navigate through the designer without adding any decoration and you are set!
I'VE ALREADY PAID FOR AN ORDER BUT REALIZED I NEED TO MAKE CHANGES/I DIDN'T ORDER ENOUGH. CAN I make changes to my order after approval?
Unfortunately, no. Once an order is approved and paid, changes or additions cannot be made. Approval of a quote states that you have viewed the order quantities, artwork mockups, and any additional information that is provided, therefore we are not liable for any order confusion. If you receive your order and realize you forgot to order some pieces, or if you wish to add more items to an order already in production, making those will be custom quoted based on a less than minimum surcharge.
